Question 1

How do I book your services?

Accepted Answer

Booking with us is easy. Simply contact us through our website, email, or phone to schedule a consultation. We'll discuss your cat’s specific needs and arrange a schedule that works best for you and your pet.

Question 2

Can you take care of multiple cats?

Accepted Answer

Absolutely! We love caring for multiple cats in a household. Our team ensures that each cat gets personalized attention and care during every visit.

Question 3

How do you ensure the safety of my home and cat?

Accepted Answer

We are  fully trained and experienced in caring for cats and maintaining the safety of your home. We treat your property with respect, ensuring security and care while you’re away. We also have liability insurance to provide additional peace of mind.

Question 4

Is it possible to request specific visit times?

Accepted Answer

Our service times are organized into time blocks, and while we cannot guarantee exact visit times due to scheduling demands, traffic, and other unforeseen factors, we will do our best to align visits with your pet's usual routine. We also strive to accommodate your preferred time requests whenever possible.

Question 5

What happens if my pet injures the walker/sitter?

Accepted Answer

If your pet bites another animal or person while under the care of Miracle's Cat Concierge & More, you are financially responsible for any resulting costs. Should your pet bite or injure a caregiver, they will need to seek medical attention, and we will be required to provide your name, pet’s name, address, and other necessary information to the proper authorities.

Question 6

What makes Miracle's Cat Concierge and More different?

Accepted Answer

We believe in treating every cat like our own. Our personalized, one-on-one care focuses on the well-being and happiness of your feline friend. Unlike large pet care services, we provide individual attention and build long-lasting relationships with both cats and their owners.

Question 7

Vaccinations/Fleas/Illness

Accepted Answer

Miracle's Cat Concierge & More requires that all pets are up to date on necessary vaccinations and immunizations before services begin.

We also recommend using vet-approved flea and tick prevention methods. If we observe a flea or tick issue, we reserve the right to cancel services until the situation is under control. If fleas or ticks are noticed during a service, it will be stopped immediately, canceled without a refund, and you will be notified to arrange alternative care.

Under no circumstances will we provide services to pets with contagious illnesses.
These policies are in place to protect the health and safety of all pets. We prioritize your pet’s well-being, ensuring all clients receive a safe and healthy service for their pets and homes.

Question 8

Additional Fees and Charges

Accepted Answer

All rates and services are subject to change at any time.
If a service extends beyond the scheduled visit time due to circumstances beyond our control (e.g., access issues, cleaning, emergencies), the service duration and corresponding charges will be adjusted accordingly.

Holiday Rates:
Visits scheduled the day before, the day of, or the day after a holiday will incur a $5 holiday fee per visit. Our recognized holidays include: New Year's Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day. Please note that our hours are limited on holidays.

Meet & Greets:
New clients receive one free in-person consultation before their first scheduled service. Any additional in-person meet & greets will incur a $7 fee.

Additional Pets:
Rates listed on the service page apply to one pet per visit. Each additional pet will incur a $5 fee per visit.

Question 9

Cancelation Policy

Accepted Answer

Clients who need to add, cancel, or modify the time or date of any service must provide Miracle's Cat Concierge & More with at least 72 hours' notice via email.

Cancellations made with less than 72 hours' notice will be charged the full visit rate for any scheduled visits within the next 72 hours.

There will be no charge for cancellations made outside of the 72-hour window.
If you are returning home early, please inform us as soon as possible. Our no-charge cancellation policy only applies to visits canceled with 72 or more hours' notice.

No refunds will be issued for visits that have already started or been completed.

Holiday Cancellation Policy:
Cancellations made less than 72 hours before a holiday will be charged the full visit rate for all scheduled visits within the next 72 hours. There will be no charge for cancellations made outside of the 72-hour window. Holiday dates include: New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day.

Question 10

Payment Information

Accepted Answer

Payment is required three days (72 hours) prior to the service start date.

For all holiday appointments, payment is also due three days (72 hours) before the service begins.

Frequently asked questions